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Dianne Hambrook

Tourism Business Development Advisor | Graphic Design & Marketing

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Shefa Tourism Office
​Port Vila, Vanuatu

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Graphic & Web Design, Marketing

Business Development Advisor
July 2014 - June 2016

GRAPHIC DESIGN

• Producing travel guides for each of the islands in Shefa Province (Efate, Epi, Pele, Nguna and the Shepherds)
• Designing brochures for individual tourism operators
• Creating posters and collateral for Toktok and other travel expos
• Designing logos and signage

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WEB DESIGN

• Developing the Shefa Tourism website
• Building websites for individual operators

MARKETING | SOCIAL MEDIA

• Using Facebook, Trip Advisor and blogging to promote Shefa Tourism
• Media campaigns in newspapers and magazines

Poster and Travel Guide for Efate Island

Brochures designed for Shefa Tourism businesses
​(click on images to view or download brochures)

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Shefa Tourism Office
​Port Vila, Vanuatu

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Small Business Development

I worked alongside the Shefa Tourism product development officer in the Shefa Provincial Office on a daily basis, advising and supporting her in her role. This included:
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BUSINESS MENTORING

• Working with individual tourism operators to develop their business
• Mentoring businesses selected to participate in a TVET tourism training programme 

​Case Studies​

• ​Manples Tours  |  Orovy Beach Restaurant

TOURISM ACCREDITATION

• Assisting tourism operators with the process of meeting the required tourism minimum standards
• Working with Department of Tourism (DoT) Accreditation Team to fine tune and further develop tourism minimum standards

TRAINING

• Designing and facilitating workshops for tourism operators
• Up-skilling and mentoring my counterpart and other DoT staff

Visiting a bungalow operator on Pele Island with the Shefa Tourism product development officer

Cooking, waste management and decorating workshops (click on images to view or download pdfs)

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Shefa Tourism Office
​Port Vila, Vanuatu

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Cyclone Impact Assessments & Recovery

In March 2015, Shefa Province was devastated by category 5 Cyclone Pam. Tourism was very hard hit and my focus changed from business development to recovery. This involved:

CYCLONE PAM TOURISM ASSESSMENT REPORT
Assisting the DoT with the collection of data for an impact assessment report.

SHEFA TOURISM POST-CYCLONE RECOVERY PLAN
Together with my counterpart, developing a recovery plan for Shefa Tourism. This required:

• Securing funding to conduct assessments
• Organising logistics
• Taking a team comprised of DoT staff and consultants (including marine biologists, a WASH engineer and architect) to Nguna and Pele Islands
• Producing a report that was made available to MFAT, DFAT and other donor organisations

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FUNDING APPLICATIONS
Successfully secured funding for assessments and workshops aimed at recovery after the cyclone.

MARKETING TO INTERNATIONAL TOURISTS
Encouraged the return of tourists to Vanuatu through the Shefa Tourism facebook page and overseas media.

Cyclone damage on Pele Island's main tourist beach

Tourism disaster recovery plan

shefa_tourism_recovery_plan.pdf
File Size:	1044 kb
File Type:	pdf

Download File

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Graphic & Web Design

Travel Guides, posters, brochures, logos and websites designed for the Shefa Tourism Office and individual operators. 

Websites, travel guides and brochures 
(Click on the images below to link through to websites where brochures and travel guides can be downloaded)